Return Policy

Return Policy for MicroBoss.shop

Effective Date: [1st May 2025]

At MicroBoss.shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you. Our Return Policy explains how you can return products, the conditions for returns, and how we process your refunds. Please read this policy carefully to understand your rights and options.

1. Returns Eligibility

We accept returns for most products purchased from MicroBoss.shop within 4 days of delivery, provided the following conditions are met:

Product Condition: The product must be in its original condition, unused, and with all original packaging, including tags, seals, and accessories.

Proof of Purchase: A valid proof of purchase (order confirmation or receipt) must be provided.

Non-returnable Items: Certain products, such as perishable goods, software, downloadable content, or items with a security seal that has been broken, are non-returnable due to hygiene or security reasons.

Damaged or Faulty Products: If you receive a product that is damaged, defective, or incorrect, you may be eligible for a return, replacement, or refund, even outside the standard 4-day period.

2. How to Initiate a Return

If you wish to return a product, please follow these steps:

Contact Us: Reach out to our Customer Support team via email at [support@microboss.shop] or call +2348056333318 within 4 days of receiving the product.

Provide Information: Include your order number, the product(s) you wish to return, and the reason for the return.

Return Instructions: Once we receive your return request, we will provide you with detailed instructions on how to return the product, including a return address and any required forms.

3. Return Shipping

Return Shipping Costs: If you are returning a product due to factory damage, faulty, or incorrect items, we will cover the return shipping costs. However, if you are returning the product for reasons such as change of mind or incorrectly ordered items, you will be responsible for the return shipping costs.

Return Packaging: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item. Products should be returned in their original packaging to ensure safe delivery.

4. Refunds and Exchanges

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If your return is approved, you will receive your refund or exchange as follows:

Refunds: Refunds will be issued to the original payment method within 7–10 business days from the date we receive the returned product.

Exchanges: If you prefer an exchange, we will ship the replacement item to you as soon as the original item is received and processed.

Please note that shipping fees are non-refundable, and any promotional discounts or free shipping offers applied to the original order may be adjusted in the refund.

5. Partial Returns

In the case of partial returns (e.g., if only part of the order is returned), the refund will be adjusted based on the value of the returned product(s). Shipping costs, if any, will not be refunded.

6. Non-Returnable Items

Certain items are non-returnable for hygiene, safety, or regulatory reasons. These include:

Perishable goods (e.g., food, flowers, or health products)

Software, downloadable content, or digital products that have been opened or downloaded

Personalized or custom-made products

Items with broken seals, including beauty products and health-related items

Gift cards and vouchers

7. Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible. We accept cancellations for orders before they are dispatched. If your order has already been shipped, you will need to follow our returns procedure once you receive the product.

8. Consumer Protection Rights

In addition to the return policy outlined above, you have certain rights under Nigerian consumer protection laws, including the Nigeria Consumer Protection Council (CPC) and Nigeria Data Protection Regulation (NDPR). These laws guarantee your right to a refund, replacement, or repair of faulty goods under specific circumstances.

If you encounter any issues with defective or damaged products, please reach out to us, and we will resolve the matter promptly.

9. Contact Us

If you have any questions about our Return Policy, or if you need assistance with a return, please contact our Customer Support team:

Email: [support@microboss.shop]

Phone: [+2348056333318]

Physical Address: [Suite 7, Z.M.Plaza, Plot 1439, Ahmadu Bello Way, Area 11, Garki 2, Abuja.]